Information Technology and E-Commerce Coordinator

Kiwanis of Ann Arbor Foundation

Information Technology and E-Commerce Coordinator

Position Summary

The Information Technology and E-Commerce Coordinator is responsible for the organization's information technology programs, including the coordination of applications, business continuity, information security, infrastructure, IT projects, and the coordination of e-commerce enterprises. The incumbent, in collaboration with Foundation staff and volunteers, is responsible for the management, strategy, and execution of the organization's information technology infrastructure and operations to support Kiwanis Club of Ann Arbor Foundation's Mission. This position reports to the Executive Director.

Kiwanis Club of Ann Arbor Foundation

The Kiwanis Club of Ann Arbor Foundation is not-for-profit (501(c)(3) organization with the mission to generate and effectively manage our resources to provide for the needs of people, primarily children and families in Washtenaw County, and in so doing to promote diversity, collaboration, financial and environmental stewardship in harmony with the mission of the Kiwanis Club of Ann Arbor. Kiwanis International helps kids around the world.

Key Responsibilities and Duties

IT (50%)

• Maintains the organization's technology infrastructure.
• Coordinates the website management.
• Point person for maintaining IT service provider relationships including:
  • The20 – network equipment, NOC, SOC, 'essential unit' desktop helpdesk, and email management
  • SensCy – helps build and enforce a sustainable cyber-alert culture.
    • Preserves cyber insurance price-point eligibility through monitoring and training of employee and member performance dashboard.
    • Ensures proactive corrective interventions with users when necessary.
    • Apple Business Manager
    • EOS
      • Surveillance camera system
    • Salto

• Door fob security system

• • 123.NET
    • VoIP phones
    • Fiber service
• Endpoint Management
  • Maintain Kiwanis's policy-based controls of network PCs and other devices to maintain functionality and safeguard the devices, data, and other assets from cyber threats.
  • Troubleshoot and resolve NAS backups for Windows and Apple devices
  • Ad hoc employee technical support
  • Printer maintenance and management
  • Maintain accuracy of equipment inventory (adds/deletes) and all systems and policy documentation
  • On/off board employees and volunteers
  • Source and set-up of new technology purchases

• Technology administrator, trainer, and user support technician.
  • Coordinate and run weekly hybrid on-site and Zoom Kiwanis Club meetings.
  • Troubleshoot and resolve IT-related issues.
• Implement and maintain cybersecurity measures.
• Onboard new employees with their technology requirements.
• Keep software and hardware up-to-date.
• Research and recommend new technology solutions.
• Provide IT training and guidance to staff members and volunteers.
• Collaborating with third-party vendors to resolve IT-related issues.
• Coordinate the organization's website and social media presence with direction from the Executive Director.
• Maintain and update the organization's databases.
• Maintain a technology budget with direction from the Executive Director.

Ecommerce Functions (50%)

• Monitors, approves, and coordinates all electronic sales in collaboration with Sales Manager and volunteers both online and in store.
  • Coordinates the merchandise, photographs, descriptions, emails, pricing, customer feedback, and shipping.
• Provides monthly reports of sales to the Executive Director.
• Works with Sales Manager and volunteers to procure electronic items for the sales floor and online to enhance sales pathways.
• Ensure photographs and descriptions are uploaded and posted online by volunteers.
• Coordinates online and sale systems in conjunction with Sales Manager and sales team for: Ebay, Kiwanis auction and Square registers.
• Helps coordinate an inventory of "new arrivals" and coordinated placement in designated areas.
• Ensures volunteers research and evaluate electronic "new arrival" merchandise.
• Recommends items for auction, prices, and descriptions based on research and as applicable.
• Ensures the shipping process of sold products following USPS, UPS, FedEx or USPS guidelines and determines the best method of shipping and shipping fees.

• Weighs each item as the description is being developed.
• Pulls all sold orders.
• Properly packages each item.
• Monitors packing supplies.
• Monitors completion of daily shipments. Follows through on any UPS, FedEx or USPS tracking as needed.
• Answers customer feedback online and in stores
• Helps customers navigate Websites as needed.

Additional Responsibilities:

• Maintains applicable safety standards, rules, and regulations.
• Works with integrity and provides exemplary customer services to internal and external stakeholders.
• Utilizes the resources of the organization in an efficient and effective manner.
• Demonstrates a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude.

• Promotes and demonstrates cooperation and teamwork.
• Attends committee and staff meetings.
• Performs other duties as assigned.

Preferred Skills and Qualifications

• Strong ability to work collaboratively in a service community

• Working Knowledge of:

• • Office 365
  • Apple and Windows desktop environments
  • Square (or other comparable payment system)
  • Zoom, Teams
  • FileMaker Pro (cloud hosted)
  • Adobe
  • Cloud hosted document repository solutions
• Have good written and verbal communication skills.
• Have strong computer and Microsoft applications skills.
• Have a valid driver's license and drive from location to location.
• Have good problem resolution skills.
• Have good interpersonal skills.
• Have strong organizational and planning skills.
• Be able to work independently.
• Have excellent customer service skills.
• Have strong analytical and business skills.

Experience

• IT coordination or management: 1 year (Preferred)

Physical Demands and Work Environment

Must be able to bend, stretch, reach and lift up to 40 pounds, walking or standing to a significant degree, involves sitting most of the time in an office environment infrequently exposed to extreme temperature, noise, fumes, dust, etc. Medium to high stress.

Job Type: Full-time Pay: $21.00- $24.00 per hour. Benefits: Health, Dental and Vision Insurance and Paid time off

Schedule: 32-40 hours Monday -Friday

Work Location: Ann Arbor Kiwanis Foundation, 100 N Staebler Rd Suite C, Ann Arbor, MI 48103

Current Openings for Information Technology and E Commerce Coordinator Jobs at Kiwanis Club of Ann Arbor Foundation